‘Just stealing money’: Man says Avis charged him $4K on less than $300 car rental

A Georgia man has been battling with a rental car giant for five months over thousands of dollars in rental fees for what was only a one-day trip.

Avis claimed he kept the car 10 days longer than he agreed to.

James Hagerman called Channel 2 Consumer Investigator Justin Grey for help after the store at Hartsfield Jackson International Airport charged him more than $4,000 on what was supposed to cost less than $300.

Hagerman said that after he disputed the extra charges, Avis representatives pulled the surveillance video of the lot at the airport and confirmed that he dropped the car off within 24 hours. But they still refused to refund all of the extra charges.

That is, until Channel 2 Action News stepped in.

Hagerman said he just followed the instructions when he dropped a rental car off at the airport in February. It was supposed to be a $295 24-hour rental. Hagerman was bringing his brother’s belongings back to Georgia from Chicago after he suddenly died earlier this year.

“Within 16 hours, we had returned it,” Hagerman said.

But two weeks later, Hagerman got charged $4,000 more than he was expecting on his credit card.

“The $4,000, they said, ‘That’s for the extra days you kept it,’” Hagerman said.

Avis claimed that Hagerman kept the car for an extra 10 days, but it’s after he disputed that that things got really crazy. Days later, Avis told Hagerman they checked the surveillance video and saw that he did return the car. But they told him they still were only going to return half of his money, charging him more than $2,000 for the 24-hour trip.

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